I admit I'm a huge fan of Whole Foods. I love that you can pretty much taste anything in the store, which is great for my kids. No question that Whole Foods products are largely organic and healthful. Their sense of community and customer service is outstanding.
Today, the fine folks at Whole Foods called to say they were out of the variety of turkey that I ordered for Thanksgiving. I ordered a Diestel American Heritage Bronze turkey. Apparently, the turkeys (literally) flew and my name was lower on the list of lucky ones this year. Lesson learned; a week's notice is not enough to ensure your bird of choice.
Thomas, the Holiday Table representative, called and talked me calmly through the results of the turkey tastings Whole Foods held for customers and team. He recommended a fresh Diestel Natural bird, noted its juiciness, confirmed its availability in my preferred weight, and confirmed the order. Thanksgiving disaster averted.
Thank you, Whole Foods, for being proactive, well informed, and devoted to making your customers happy. I would have love the American Heritage Bronze. I'll still have a great fresh turkey. Next year, I'll shop earlier.